We provide management and technical consulting to businesses with plans to establish an outsourcing centers whether it be onshore, offshore, or nearshore.
More and more outsourcing providers are coming to us to help them with their US presence.
We have nearly 15-years of experience in India, Europe, and the US implementing and operating foreign business interests and selling solutions globally. During this time, we have learned to blend a sensitivity to international cultures and people with business and technical operations.
Services - Outsourcing (IT Services, Business Process Outsourcing BPO, Knowledge Process Outsourcing KPO) - Creation, organization, and management of offshore operations - Information Systems Consultation - Software design, development, and implementation - Staff and Organizational Development - Turn Around Management - Management/Operations Consultation - Contract and Project Development, Management, and Implementation - Interim and Transition Management
Introduction to outsourcing Many people ask me everyday, what is outsourcing? What is BPO? Where do I start if I want to outsource, etc..... This section will begin to answer those questions.
The Basics (I have included wikipedia links) BPO - Business Process Outsourcing - BPO is the ability to have another entity run a service (process) that was traditionally run in-house. Typically this service is not a core competency of the client that is outsourcing and therefore a vendor can run the service more efficiently and more cost effectively. BPO has historically been linked to call center activities but has been applied to number of different services. As more services emerged and they moved up the value chain, more terms were spawned, here are some of them: • LPO - Legal Process Outsourcing • KPO - Knowledge Process Outsourcing
International Association of Outsourcing Professionals - www.outsourcingprofessional.org American Management Association - www.amanet.com Project Management Institute - www.pmi.org - Building professionalism in Project Management. Information Source for CIOs and IT professionals - www.cio.com Peter Hornby - Management Consultant - www.peterhornby.com Escape Artist - A unique site providing diverse information on places all over the world - www.escapeartist.com Lonely Planet - Guides to many places throughout the world - www.lonelyplanet.com
MedNeutral- MedNeutral offers a secure and scalable on-line solution that enables faster processing and improved outcomes for claim handlers, attorneys, and medical professionals who rely on medical records for facts & information.
2008 - Present Built start-up of 24/7 KPO operation in Bangalore, India and Quality Assurance Team in La Jolla, California.Managing onshore/offshore KPO operation for Insurance Major.Creation of a new process for Medical Records Optimization using MDs and other medically qualified resources using Software as a Service (SaaS) model.
Williams Lea - A global Business Process Outsourcing (BPO) company specialising in Corporate Information Solutions, they provide expert management of all printed and digital information an organisation shares with its internal and external audiences
2004 - 2008 Built start-up operations in Chennai, Cochin, and Mumbai and Wheeling, West Virginia. Managed, implemented, and sold outsourcing projects for Merrill Lynch, Goldman Sachs, Deutsche Bank, Cowen & Co., Barclays Global Investors, Lehman Brothers, Shearman and Sterling, Orrick, Bayer and Pfizer.Services included: Presentation, Creative, Business Information Services, Reprographics, Mail Services, and BackOffice Functions (Finance, IT, HR), Document Processing and Proofing, Transactional Projects (Accounts Payable, Records Management and Digitization).
Decathlon - The largest sporting goods retailer in Europe 2003 - 2004 Developed Business and implementation plan for the provision of offshore IT services
SoftBrands Hospitality - One of the largest suppliers of hospitality software systems in the world, with more than 3,200 customers and products installed in 61 countries 2001 - 2003 Built offshore software development center for ). This included Web Engines, Property Management Systems, Point-of-Sales Systems, and a Task Planning System. Projects included Delphi, PowerBuilder, J2EE, IBM MQ Series, and Microsoft technologies.
AIMS-Software - Specialist in CRM/Marketing Automation 2000 - 2001 Managed pre-sales, support, and consulting services teams based in Nimes and Paris, France. Clients included ABN-AMRO, SociétéGénérale, GAN, Air France, France Telecom, Compagnie des Alpes, Polkomtel, and Center Parks.
Heartland Information Services - Heartland is a leader in transcription services 1996 - 1999 Built Offshore Transcription Centers (Delhi, Chandigarh, Coimbatore, Ahmenabad, Katmandu, and Bangalore) to 1,500 personnel.
Contact Whether it be the US, Europe, or India, we are at your doorstep. Give us a call at +1 917-373-6905. Our European presence is in the South of France and our US presence is in the mid-west. We have easy access to London, Paris, and Europe's other metros.